【整理】使用国外VPS、虚拟主机、服务器对于发送工单（Ticket）常用英语

admin未分類

美国的主机产品还是很深受国人喜爱的，特别是一些便宜的VPS、虚拟主机、还有一些域名等还是挺实惠的。虽说现在使用美国VPS的人要相对少些，但还是有很多的，以下是整理的一些对于发送VPS工单（Ticket）有用的一些常用语，部分还适用于虚拟主机！
1、月付改为年付：Please change my billing cycle to annual pay.
2、求一个测试ip或者下载地址：Do you have a test IP/testfile?
can you provide me an address or file to test your hosting speed?
3、VPS重启失败或者说VPS不能够启动 ：My VPS account is unable to access, probably due to reboot failure, please help me restart it, thank you.
注：如果是服务器把VPS改为“server”就行了！
4、请帮忙重装XXX系统，并且帮忙装kloxo控制面板，不需要备份：Please,could you help me rebuild my VPS to XXX with pre-installed kloxo.There are no important data, no backups needed.(XXX改为你需要的系统)
注：如果是服务器把VPS改为“server”就行了！
5、SSH登陆不上了:I can not access SSH with information provide, please help.
6、购买额外IP： Can I purchase additional IPs? Do I need to comply with ARIN regulations?
7、我考虑一下再决定： I will think about it then make a decision.
8、Hi, my 〔server/vps/hosting) is down, can you please take a look into it? My account info/ip is [在这里插入您的IP或者帐户信息]
嗨， 我的(服务器/vps/空间)死机了， 可不可以帮我查一下怎么回事？ 我的帐户信息/ip 是[在这里插入您的IP或者帐户信息]
9、Hi, I would like to purchase [#] extra [ips/ram/storage/bandwidth] for my [server/vps]. My account info/ip is [在这里插入您的IP或者帐户信息]
嗨， 我想购买 [#] 个 [ip/内存/空间/带宽] 给我的 [服务器/vps]. 我的帐户信息/ip 是[在这里插入您的IP或者帐户信息]
10、Hi, Can you please reload my [server/vps]. My account info/ip is [在这里插入您的IP或者帐户信息]
嗨， 可不可以帮我从新安装我的 [服务器/vps]. 我的帐户信息/ip 是[在这里插入您的IP或者帐户信息]
11、Hi, my [server/vps] load is very high! please take a look! My account info/ip is [在这里插入您的IP或者帐户信息]
嗨， 我的 [服务器/vps] cpu 用量很高！ 请帮我看一下! 我的帐户信息/ip 是[在这里插入您的IP或者帐户信息]
12、Hi, where are your servers located? Can you provide a test [ip/file]?
嗨，你们服务器在哪，可以给我一个测试[IP/文件]吗？
13、可选、非必填 optional
14、原先的 original
15、退款的写法举例：
Ｉ,m sorry that I have to tell you that I am not satisfied with the access speed from china mainland to your server, where my target visitors are from. so would you assist me to end this service/contract and give my money back? thank you very much.
希望以上的内容对部分朋友有所帮助，部分已经更改为最新的！
====================================================================

lee kevinClient
Thank you!
12/10/2015 14:11
Syed A.Staff
Reinstalled and unsuspended.
—————————————————————
Syed A.
Tier 2 Support Agent
—————————————————————

12/10/2015 12:53
lee kevinClient
OK. please reinstall OS!!!
12/10/2015 12:47
Syed A.Staff
Your server has to be reinstalled before getting unsuspended, it currently has malware on it: [getty] /usr/bin/bsd-port/getty
Are you ok with this?
—————————————————————
Syed A.
Tier 2 Support Agent
—————————————————————

12/10/2015 12:47
lee kevinClient
OK，Thank you a lot.
12/10/2015 12:24
Syed A.Staff
Unsuspended, any further abuses(at all) will lead to termination.
—————————————————————
Syed A.
Tier 2 Support Agent
—————————————————————

12/10/2015 12:07
lee kevinClient
Hello，Sir
A month has gone by. Could you please unsuspend my vps？
Thanks！
11/09/2015 15:49
Syed A.Staff
I’m sorry, we can not unsuspend you right now, we can re-look at this situation in a month. Please open this ticket then.
Please open a ticket in one month time and we will reconsider unsuspending.
Thanks,
—————————————————————
Syed A.
Tier 2 Support Agent
—————————————————————

11/09/2015 14:11
lee kevinClient
Hello，sir
Thanks for you email .I am Sorry!
I maybe use some virus program or my vps has been hacked, I will re-install OS and slove this problem. Please turn on the server.
Thank you.
11/09/2015 12:06
Syed A.Staff
Your server was suspended for outbound DoS:
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=25108 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=25108 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=21915 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=21915 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=65467 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=65467 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=77 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=77 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=30126 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=30126 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=25914 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=25914 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=60302 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=60302 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=12119 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=12119 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=10021 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=10021 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=60829 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=60829 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=59297 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=59297 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=49345 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=49345 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=1907 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=1907 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=58764 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=58764 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=54384 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=54384 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=35346 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=35346 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=23357 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=23357 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=62719 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=62719 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=18735 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=18735 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=57918 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=57918 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=47620 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=47620 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=64250 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=64250 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=7176 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=7176 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=19087 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=19087 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=32695 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=32695 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=35952 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=35952 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=32459 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=32459 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=57542 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=57542 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=40246 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=40246 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=26983 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=26983 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=35740 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=35740 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=41506 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=41506 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=43695 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=43695 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=59276 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=59276 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=5093 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=5093 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=63527 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=63527 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=44258 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=44258 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=39983 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=39983 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=27802 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=27802 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=9656 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=9656 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=55848 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=55848 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=12957 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=12957 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=22852 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=22852 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=20118 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=20118 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=9568 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=9568 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=59047 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=59047 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=31530 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=31530 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=30340 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=30340 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=54560 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=54560 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=30511 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=30511 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=65059 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=65059 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=20170 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=20170 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=39 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=39 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=41418 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=41418 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=15309 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=15309 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=24955 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=24955 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=50802 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=50802 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=62019 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=62019 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=60120 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=60120 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=24966 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=24966 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=15886 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=15886 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=30245 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=30245 mark=0 secmark=0 use=2
ipv4 2 tcp 6 119 SYN_SENT src=23.95.28.148 dst=183.60.211.86 sport=1609 dport=24001 [UNREPLIED] src=183.60.211.86 dst=23.95.28.148 sport=24001 dport=1609 mark=0 secmark=0 use=2
—————————————————————
Syed A.
Tier 2 Support Agent
—————————————————————

11/09/2015 12:05
lee kevinClient
Hello,Sir
Why my virtual server has been suspended?
—————————-
IP Address: 14.222.51.170
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